Refund Policy

Return Period: You have 30 days to request a return or exchange after receiving your order.

Eligibility:

• For a return or exchange to be eligible, items must be in the same condition as when received: unworn/unused, with tags, and in the original packaging.
• You must include the order number, or other information about the order to allow us to locate the order, on the shipping label or in the return. 
• We do not accept returns on perishable goods, custom products, personal care goods, hazardous materials, flammable liquids/gases, sale items, or gift cards.

Initiating a Return:

Returns must be pre-approved. Unapproved returns will not be accepted. Returns requiring a signature upon pickup may impede the process and are not advised.

• Use our return portal at https://returns.gatsbyshoes.co to start your return. 
• Provide the order number and email address used to place the order.
• Customers are responsible for return shipping costs.
• All returns must include the RMA number on the return label or in the order. Failure to do so may result in us being unable to locate the return and unable to process the refund/replacement
• Please log back into the return portal once you ship your return and provide us with the tracking number for the return to allow us to accurately track the return to prevent lost shipments or delays.

Return Address: We accept returns from any location, but our return centre is based in the USA. We provide the return address once your return request has been approved for return.

Inspection and Processing Time:

• After receipt, the inspection to confirm the quality of the product may take up to 2 weeks, though it's normally much faster.
• Once the inspection is completed, refunds take 5-7 working days to be reflected in the original payment method.

Damages and Defects:

• If you receive an item that is damaged or defective, please initiate a return through our return portal at returns.gatsbyshoes.co. You must include a photo or multiple photos clearly showing the defect or damage along with your return request.
• We will review these images manually. If the damage or defect is not clearly visible in the photos provided, we may decline the return request. In such cases, you may resubmit the return request with clearer photos or contact us directly at support@gatsbyshoes.co for further assistance.

Exchanges:

• Our return portal facilitates exchanges, allowing you to select the same item in a different color or size, or even a completely different item.
• If you prefer, you can opt for a refund to a gift card, which you can use to purchase a new item at your convenience.
• To initiate an exchange or to opt for a gift card refund, please visit our return portal at returns.gatsbyshoes.co. Follow the prompts to choose your desired exchange option or select the gift card refund.

Refunds: All refunds, including those for returned items that pass the inspection and are within the 30-day return window, as well as other refundable transactions, are issued on Mondays. A 10% administration and restocking fee, based on the base product cost before discounts, will be deducted.

Cancellation Policy:

• Orders can be canceled within one hour of placement without a fee.
• After one hour, cancellations are subject to a 10% administration and restocking fee, based on the base product cost before discounts.

Partial Refunds:

• At our discretion, we may offer a partial refund to your original payment method or a gift card. Once you accept this offer, the transaction is final.
• Acceptance of a partial refund acts as a full settlement for the item in question. This means you will no longer be entitled to a replacement or further refund for these items.
• Please carefully consider the offer before accepting, as this decision cannot be undone.

For any questions or concerns about your return or refund, please don't hesitate to contact us at support@gatsbyshoes.co.