Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a exchange or refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your item fails the inspection upon return, we reserve the right to keep the item. If you would like the item back, you will need to pay the shipping cost plus any additional administration fees.
To start a return, you can contact us at support@gatsbyshoes.co. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. (do not send back with signature required upon pickup) we will not process your return/exchange.
our return address is: 193 S Mountain Way Dr, Orem, UT 84058
You can always contact us for any return question at support@gatsbyshoes.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not cover the shipping cost to have items returned/exchanged.
Refunds
For refunds, we will accept a return for a refund if you are within the 30 day period.
Cancellation
Once an order is placed, customers have one hour to cancel an order before our team start processing it. Once the initial hour has passed we cant guarantee a refund on the item before it is shipped. In some cases you will need to wait for the item to arrive and process it as a return/refund! If a cancellation is possible after the initial hour we may charge a 10% admin and restocking fee, depending how far through the packaging and shipping process the order has gotten. There will be a 2$ fee per item in the order on any cancelation to cover credit card and processing fees.
