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Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a exchange or refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your item fails the inspection upon return, we reserve the right to keep the item. If you would like the item back, you will need to pay the shipping cost plus any additional administration fees.

To start a return, you can contact us at support@gatsbyshoes.co. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. (do not send back with signature required upon pickup) we will not process your return/exchange.

You can always contact us for any return question at support@gatsbyshoes.co.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not cover the shipping cost to have items returned/exchanged.


Refunds
For refunds, we will accept a return for a full refund if you are within the 30 day period. Refunds are subject to an admin and restocking fee, 10% of the order price.

Cancellation
Once an order is placed, customers have one hour to cancel an order before our team start processing it. Once the initial hour has passed we cant guarantee a refund on the item before it is shipped. In some cases you will need to wait for the item to arrive and process it as a return/refund! If a cancellation is possible after the initial hour we may charge a 10% admin and restocking fee, depending how far through the packaging and shipping process the order has gotten. There will be a 2$ fee on any cancelation to cover credit card and processing fees.

Fast Tracked Shipping

Using expedited  shipping, your package will arrive lightning fast! And you can check shipping updates from your phone

Thousands Of Happy Customers

Our customers love our brand because we care about them! If you have any questions or comments, please email us here

Crafted By Professional Shoemakers

Our shoes are designed, tested, and endorsed by our team of professional shoemakers. We craft our shoes with the highest comfort and quality available.

30-Day Guarantee

If you want to exchange or return your shoes, we offer a full 30-day guarantee so that you can try all of our styles worry-free!